Automate analyst rotations, visualize coverage gaps, and end the last-minute scramble.
Built in conversation with SOC Managers and Analysts at leading MSSPs across EMEA, APAC and the Americas.
Manual scheduling doesn't fail on day one. It fails the day your operation outgrows it.
Restaurant and retail schedulers have no concept of multi-client delivery, tier-based coverage rules, or what it means when one analyst covers three accounts on a night shift.
Shift grids don't build themselves. And in a SOC, they're not simple - 24/7 coverage, rotating nights and weekends, different rules per client. Managers absorb all of it manually, every month, with nothing carried forward.
Without real-time coverage visibility, a sick day or late leave request silently drops a shift below minimum.
When no off-the-shelf tool fits, MSSPs resort to custom Excel macros, MS Shifts workarounds, or internal builds. Engineering time spent on scheduling tooling is time not spent on client delivery.
Three steps replace the entire monthly scheduling ritual - across every client, every site, every timezone.
Set shift patterns, minimum analyst counts per tier, rest rules, and holiday calendars per client account. Templates for L1/L2/L3 MSSP delivery included.
One action. The solver builds a compliant rotation across every analyst, respecting per-client coverage minimums, rest windows, and unsociable-hours fairness.
Leave, swaps, sick days. Every change shows the coverage and SLA impact before it's approved. The rotation rebalances automatically across affected accounts.
Purpose-built for multi-client security delivery: tier-based coverage, client reporting, multi-timezone rotations, and audit trails.
Generate compliant rotations across every client account and delivery site in seconds. Solver respects per-client coverage rules, tier requirements, and rest windows.
See analyst headcount across every shift and every account at a glance. Gaps below minimum are flagged before the rotation publishes - not after a client escalation.
Every change shows exactly which client accounts drop below minimum coverage before it's approved. No surprises. No SLA breaches.
Track unsociable hours per analyst across rolling windows. The next rotation rebalances who owes who a weekend - across every account.
Export coverage proof to clients in one click. Headcount by shift, tier composition, and audit trail - formatted for client delivery.
Outgoing analysts log open incidents, active hunts, and escalation context before clocking off. Incoming shift sees it the moment they log in.
MSSP SOC shift scheduling is the operational problem of staffing a 24/7 Security Operations Center across multiple client accounts, tier levels, and timezones - while enforcing coverage minimums, rest periods, and unsociable-hours fairness at every step.
Unlike retail or healthcare scheduling, an MSSP SOC operates under client SLA commitments. A coverage gap is not an inconvenience - it is a contract breach. Minimum staffing is not a preference - it is the floor below which the operation fails. No generic scheduling tool models this.
SOC Rotate - also found online as SOCrotate - is the only scheduling platform built specifically for this environment. Every feature exists because an MSSP security operation needs it.
Whether you run one MSSP SOC or twenty, there's a plan that fits without forcing you to pay for features you don't need.
Have something specific to your MSSP SOC? Speak to sales.
30-day free trial. Configure your shift model, add your analysts, and generate your first SLA-compliant rotation in the same session.